MyChild is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MyChild may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

What we collect

We may collect the following information:

What we do with the information collected via our contact form

What we do with the information collected via our 3 year warranty form

How do I know what information you have retained about me?

You may request a copy of all personal data held about you in our role as Data Controller. Requests should be made by emailing or writing to: Customer Services, Kooltrade Ltd, Unit 3, Orbital Way, Denton, M34 3QA.


We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance by contacting Customer Services.

Alternatively, you can make a complaint to the Information Commissioner's Office: